The operational layer for registered investment advisors. BatonIQ auto-resolves the routine inbox work — statement requests, address updates, scheduling — and hands the rest to the right person on your team, with an audit log behind every decision.
You keep using the inbox you already have. BatonIQ runs alongside it, triaging every inbound message the moment it arrives.
Every client email is read by Claude and tagged — statement request, money movement, scheduling, compliance-sensitive. Sender identity is verified against your CRM.
Tier 2 items become batons on the Baton Board, routed to the right advisor, ops lead, or compliance reviewer — with the original email, context, and a suggested next action.
Tier 1 items — low-risk, high-volume work like statement fetches and profile confirmations — are resolved automatically. Your team sees them as already-done, with a full audit trail.
BatonIQ is built for the regulatory reality of an RIA. It records everything it sees and does, and it refuses to auto-execute anything that should stay with a human.
Every inbound email is preserved immutably with a SHA-256 hash. Every AI classification, routing decision, and human action is written to an append-only audit log.
Money movement, account opening, beneficiary changes, trade instructions, and investment advice are never auto-processed — regardless of AI confidence or firm settings.
The audit table is protected by database triggers that reject UPDATE and DELETE. What happened, happened — and you can show that to an examiner.
Auto-execution requires high confidence, an approved task type, and a pre-authorized firm rule. Anything borderline becomes a baton, not an action.
Tell us a little about your firm and Mark will walk you through a live BatonIQ board using scenarios that look like your actual inbox.